Privacy Policy

Effective Date: 02 Nov 2022

CareTouch Cleaning Co. (“CareTouch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, social media, email, WhatsApp, or in-person services.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address, and physical address.

• Booking details: service requested, date, time, and property access instructions.

• Payment information: where applicable (processed securely via trusted payment providers).

• Website usage data: IP address, device type, and browsing behavior (via cookies or analytics).

2. How We Use Your Information

Your information is used to:

• Provide and manage our cleaning services.

• Confirm, reschedule, or follow up on bookings.

• Communicate offers, updates, or promotions (with your consent).

• Improve our website, customer service, and business operations.

• Meet legal, safety, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Trusted service providers (e.g., payment processors, IT support).

• Legal authorities if required by law or to protect our rights.

• Insurance providers in the event of a claim.

4. Data Storage & Security

• We store personal information securely and restrict access to authorized staff only.

• Reasonable measures are taken to protect against unauthorized access, disclosure, or misuse.

• While we take security seriously, no method of transmission over the internet is 100% secure.

5. Your Rights

As a data subject under South Africa’s Protection of Personal Information Act (POPIA):

• You may request access to the personal information we hold about you.

• You may ask us to update or correct your details.

• You may withdraw consent for marketing communications at any time.

6. Cookies & Online Tracking

Our website may use cookies or analytics tools to improve user experience and analyze traffic. You can disable cookies in your browser settings, though some features may not work as intended.

7. Retention of Information

We retain your personal information only as long as necessary to:

• Fulfill the purposes stated in this policy,

• Comply with legal obligations, and

• Resolve disputes.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
CareTouch Cleaning Co.
Email: info@caretouchcleaningco.co.za
Phone: 071 653 6781
Location: Cape Town, South Africa