Effective Date: 23 – 01- 2024

Welcome to CareTouch Cleaning Co. (“CareTouch,” “we,” “our,” “us”). By booking our services, you (“the Client”) agree to the following Terms & Conditions:

1. Services Provided

• CareTouch provides professional cleaning services for residential and commercial clients, as outlined in your booking.

• We reserve the right to refuse any job that poses a risk to staff safety or is outside the agreed scope.

2. Booking & Payment

• All bookings must be confirmed in writing (via email, WhatsApp, or online booking).

• A deposit may be required to secure your appointment.

• Payment is due upon completion of service unless otherwise agreed in writing.

• Late payments may incur interest charges at 5% per month.

3. Cancellations & Rescheduling

• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee of up to 50% of the service cost.

• We reserve the right to reschedule appointments due to staff availability, weather, or unforeseen circumstances.

4. Client Responsibilities

• The Client must ensure access to the property at the agreed time. If access is delayed or denied, additional charges may apply.

• The Client is responsible for securing valuables and breakables before cleaning begins. CareTouch will not be liable for items not properly secured.

• Pets must be supervised or safely contained during cleaning.

5. Health & Safety

• CareTouch uses industry-approved cleaning products and methods.

• We are committed to the health and safety of our staff and clients. Hazardous conditions (mold, infestations, unsafe environments) must be disclosed before booking.

• Staff are trained in safe handling, but CareTouch will not accept liability for damage arising from pre-existing conditions (e.g., loose fabrics, untreated stains, fragile surfaces).

6. Liability & Insurance

• While every effort is made to protect your property, CareTouch shall not be held liable for:

  • Pre-existing damage, wear, or staining.

  • Items that are not colorfast, shrinkable, or unsuitable for cleaning.

  • Indirect, consequential, or financial losses resulting from cleaning services.

• Any claims for damage must be reported within 24 hours of service completion, with photographic evidence.

• CareTouch maintains public liability insurance for major incidents but coverage does not extend to items excluded above.

7. Guarantees

• CareTouch guarantees a professional cleaning service. However, certain stains, odors, or damages may be permanent and are not guaranteed to be fully removed.

• Re-cleaning requests must be made within 24 hours if the Client is unsatisfied with the service.

8. Force Majeure

• CareTouch shall not be held liable for delays or cancellations caused by events beyond our reasonable control (e.g., load-shedding, extreme weather, strikes, accidents).

9. Governing Law

• These Terms & Conditions are governed by the laws of South Africa.

• Any disputes shall be resolved in the jurisdiction of Cape Town courts.

10. Acceptance of Terms

By booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Condition